Frequently Asked Question
Get the answers you need about Soie's products and services
Silk pillowcases and scrunchies offer numerous benefits, including preventing hair breakage and frizz, maintaining skin and hair hydration, and providing a smooth surface that reduces facial wrinkles. Silk’s natural properties help keep your hair and skin looking fresh and less wrinkled in the morning.
To preserve the quality of your silk pillowcases and scrunchies, we recommend hand washing them in cold water with a gentle, silk-friendly detergent. Air dry your silk items away from direct sunlight. Avoid wringing them out to keep the fabric smooth and prevent damage.
- Yes, our silk products are naturally hypoallergenic, making them ideal for sensitive skin. Silk’s natural fibers resist dust, fungus, mold, and many other allergens.
Our silk products are crafted from 100% high-grade mulberry silk with a luxurious thread count, ensuring both durability and exceptional softness. We adhere to eco-friendly production practices and ensure ethical sourcing of all our materials, providing you with a premium, sustainable product option.
Absolutely! We strive for complete customer satisfaction. You can return and exchange any product within 7 days of purchase, provided it is in its original condition and packaging. Please refer to our returns policy for more detailed information.